Calendar & Appointment

Manage / Schedule an appointment.

Assessment • Concept Ideation • Brainstorming • Rapid Prototyping • UI Design •

Wireframe • Animation Design • Figma

Project Description

Create a mobile interface that can be easily added to an existing mobile app to get info from the end user of the mobile app and schedule a call with the customer service agent. Create a simple web interface that can be used by the customer service agent to view and manage the appointments.

Purpose

To create a simple system to schedule, manage & monitor customer support appointments.

Features (App User)

Make appointment
- A Call to Action (CTA) that will be the entry point for creating an appointment
A notice or message that we can only call US numbers
Required Fields to collect the following information
- Full Name
- Account
- Email
- Phone Number
- Issue Description
Appointment Date and Time Selection for the customers (with a notice or message that the times are is CST)
- Currently appointments are scheduled in 30 minute blocks
- Have a method to distinguish between available and unavailable slots
- Only available slots can be selected
Email customers with confirmation that we received the request and provide the date, time (including timezone), and phone number we will be calling
- The email should include an option to cancel or reschedule the appointment
Option to reschedule the appointment
Example of Email
Hi [First Name]
Thank you for contacting [Brand] customer care. We have received your request for a callback on [Date Selected] at [Time slot Selected] CST. One of our agents will be calling the following number [Phone number]. We ask that all of the devices are plugged in and you are near the devices at the time of the callback.
If you would like to reschedule or cancel your callback request click here